Store Pickup Policy
Terms & Conditions
Please read these terms carefully before finalizing your purchase with FoneXport.
1 Warranty
The warranty for brand new phones starts from the billing date, ensuring coverage from the purchase date.
2 Return & Replacement for Second-Hand Phones
We offer a 7-day return and replacement policy on sale products, provided the product is in its original condition with packaging, accessories, and tags intact.
3 Return Policy
Returns are accepted within 7 days of the sale date, subject to a flat 10% deduction. The product must be in the same condition as when purchased, with all original packaging and accessories intact.
4 Finance Purchases
Phones purchased on finance are not eligible for return or exchange under this policy.
5 Delivery Charges
Courier charges are included in the product cost for delivery.
6 Payment Options
FoneXport accepts various prepaid payment methods, including UPI, Credit/Debit Cards, and Account Pay.
7 Display Issues
Please note that after the sale is completed, we do not accept returns or exchanges for display-related issues. We recommend thoroughly inspecting the device before finalizing your purchase. For any questions, feel free to contact our team. Thank you for your understanding.
8 Finance Lock Policy
If a phone, whether purchased by a customer with full payment via cash, UPI, or card, gets finance locked, it will be eligible for exchange or cashback after deducting a ₹1,499 usage charge per month.
9 Sealed / Open Box Products
Standard return and replacement policy will not apply to sealed pack and open box products. If returned, such products will be purchased back at the prevailing market price.
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